FAQ

Lash FAQ

Policies

Couture Lash Lab GUARANTEE

  • We guarantee our work. If you have any concerns with the service you received, let us know within 3 days of receiving your service and we will fix it to your satisfaction at no extra charge.
  • Appointments - Couture Lash Lab is by appointment only – as perfect lashes are something you just can’t rush! So please give our friendly receptionist a call at 915-545-5000 to book a time that best suits you. We’re open 10-7pm Monday- Friday and Saturdays 10-5pm for your convenience.
  • Appointments can be made online, by calling, or through text. We do not accept appointments by e-mail or social media. A $50 Non- refundable deposit will be required to reserve all appointments
  • Cancellations and No shows - We strive to accommodate our clients to the best of our ability. All of our appointment confirmations are sent via text or email. Please honor your appointment, if you must cancel or reschedule please do so at least 24 business hours* before your appointment time to avoid a loss of deposit. If cancelling/rescheduling for 2 or more people, please do so at least 48 hours before the scheduled appointment time to avoid a loss of deposit.
  1. No-shows will forfeit their deposit and will be required to pay an additional $50 deposit to reschedule
  2. Clients who have no-showed for appointments will be asked to prepay their visit when booking future appointments.
  3. All appointment cancellations must be made & confirmed via telephone. Appointment cancellations through text or email are not accepted.

ARRIVAL

If you are at least 15 min late for an appointment, it may be necessary to reschedule. Your Artist will do her best to accommodate you and perform your service with the remainder of the time allotted for your appointment. If you are 20+ min late you will be seen as a NO Call/ No Show. You will have to reschedule your appointment and will lose your deposit and will be required to pay another deposit. In order to ensure total relaxation and enhance treatment results, we encourage you to arrive 10 minutes prior to your reservation.

ALLERGIES

  • If you experience an allergic reaction to any of the products used during a service, please contact us immediately for assistance in assessing the situation. If you’ve experienced allergic reactions to eyelash extensions in the past and think you may have an allergy to our products, please let us know before your appointment. A patch test can be administered prior to the appointment. Simply phone or email us with this request. *Refunds are not given for allergic reactions, however, we will remove the lashes free of charge. Eyelash adhesives contain cyanoacrylates. See our refund policy.
  • REFUNDS - We do not offer refunds on services. We do however, offer a Couture Lash Lab Guarantee on all of our services (see Guarantee). If you experience an allergy and are unable to wear the eyelash extensions applied, we will remove them free of charge and may offer a voucher for another service. Please see our ‘Allergies Policy’ for more details.
  • Retail Products - Due to sanitation ALL Retail product purchases are a final sale.

RESULTS

  • Individual results may vary and are dependent on the length/volume of your natural lashes and on the type of extension you choose to have applied.

PARKING

  • We DO provide parking in the building from Monday – Friday 10am-7pm. The parking garage is not open on Saturdays so you may park on the street at a meter. Meters DO charge on Saturdays so plan accordingly. If you are having a new set we recommend you 2 hours minimum.

CLIENT SERVICES

If you have any questions , concerns or feedback we would love to hear from you. Please contact us by phone or email with your thoughts. 915-545-5000 or Couturelashlab@gmail.com.

FORMS OF PAYMENT

We reserve the right to change prices and services at anytime without notification. We accept all Major Credit Cards, and Cash; but please, no Personal Checks.

KEEP IN MIND

Contact lenses MUST BE removed during lash applications. Please bring a lens case to store your lenses in during your appointment. You may put your contact lenses back in following your appointment.
  • Come to your appointment eye makeup free, this means no mascara, eyeliner or eye shadow.
  • Lash extensions MUST NOT contact water, steam or heavy humidity for 24 hrs after application.
  • Eyelash extensions CANNOT be applied to persons allergic to any type of adhesives.
  • Please disclose any eye conditions, injuries, medications or treatments used on/in or affecting the eye area in advance.