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    Frequently Asked Questions

    Do I need to prep for my appointment?

    Prior to your appointment, try your best to arrive without any eye makeup, do not curl your lashes or wear mascara the day before and the day of your appointment. It will help minimize the cleanup time and more time for lashing. Please wear comfortable clothing, do not wear your contacts to your appointment. Please do not wear a high bun to your appointment you will be asked to take it down.

    What Are Eyelash Extensions?

    Eyelash Extensions are individual strands of synthetic fibers made to replicate a natural eyelash. When applied, eyelash extensions lengthen and thicken your own natural eyelashes. The single strands are applied to each individual eyelash, one by one. With proper application, lash extensions look and feel completely natural.

    How long does it take to apply lash extensions?

    Lash extensions are applied while you are lying down with your eyes closed on a comfortable spa bed in a serene setting. This usually takes about 2 hours for a full set of lashes, but also depends on the set of lashes you decide to get. After prepping your lashes, your bottom lashes are protected with a gel eye pad, lash extensions are then applied 1-to-1 with medical grade adhesive. It is a really relaxing, non-invasive treatment and most of our clients take the time to catch up on their beauty sleep.

    How long will my new lashes last?

    Your new lashes will last between 4 to 6 weeks depending on your skincare routine and your own natural lash life cycle. To maintain the full look of your lashes, it will require you to maintain refills every 2-3 weeks.

    How often should I be coming in for lash refills?

    We recommend getting refills every 2 to 4 weeks. If you wait too long your extensions will fall out and you will require a full set. Factors such as exposure to humidity, steam or touching your eyes a lot may cause the extensions to fall quicker. Refills can take from 60 - 90 minutes, depending on the state of your remaining lashes. A good sign of when you need a refill is when your extensions are 50%-60% gone.

    Can I swim, shower or exercise while wearing lash extensions?

    Yes. The bonding agent we use is waterproof and allows you to shower, swim, exercise. However we recommend that you DO NOT WASH your eye area for at least 24 hours after the initial eyelash extension application. This allows the bonding agent to fully dry and prolong the life of your extensions.

    How long will it take to Apply Eyelash Extensions and how is it done?

    The application process for lash extensions normally takes anywhere from 1- 3.5 hours with someone who is experienced doing these. If you go to a newly certified professional it may take up to 4 hours. You will lay comfortably on a massage or facial table with your eyes closed. The Eyelash professional will then apply an under eye gel pad to cover your lower lashes . Then the extensions will be applied to each individual eyelash on a hair by hair basis

    How do I choose the look I want?

    Eyelash extensions are available in a number of lengths and thickness. We normally consult with you first to see what type of style you are interested in. We also determine what your lashes can hold in regards to size. Each person's lashes will vary in strength and length. We take this into consideration when creating a look for you. The overall look of the lashes is very natural. There are 6 different lash sets ranging from basic to glamour.

    Will it ruin or cause my natural lashes to fall out?

    Based on the growth cycle of eyelashes, when applying lashes, lash stylist are trained to look for adult lashes to attach the individual synthetic lashes. Young (baby) lashes are left to allow them to fully develop and when it comes times to re-lash, we have new strong lashes to bond to.Lash extensions will not cause your natural eyelashes to fall out. Remember that your natural lashes have their own life cycle of falling and growing - like the hair found elsewhere on your body. It's hard to notice small lashes falling out, but when attached to a thicker, longer lash they become much more noticeable! Once the extensions are removed, your own eyes may appear smaller, your natural lashes, shorter and sparser because you've been accustomed to a full set of longer, thicker lashes.

    How do I take care of my new Eyelash Extensions?

    • Do not use heavy water on lashes for 12 hours.
    • Avoid hot steam or sauna
    • Avoid running water directly on your lashes
    • Do not rub your eyes
    • Only use water based mascara designed for eyelash extensions (optional)
    • If applying mascara do so from middle to tip, avoid root area
    • Use mild soap and water or water based eye makeup remover
    • Do not perm your lashes
    • Do not use a mechanical eyelash curler
    • Do not pull on your lashes (this may cause your natural lashes to come out prematurely)

    What are the benefits of wearing eyelash extensions?

    Eyelash extensions can eliminate the need for eye makeup. The thickness and fullness of extensions applied by Couture Lash Lab artists will make you look and feel gorgeous day and night.


    • Appear more youthful, alert, and approachable.
    • Feel the incredible experience of increased eye contact, connection,and inner confidence.
    • Free yourself from the wasted time, frustration, and damage associated with eyelash curlers and mascara. No more clumpy lashes, smudges, and eye-irritating flakes. Eyeliner is optional as the base of the extension creates a line along the lid. Many clients do not feel the need to wear makeup at all.
    • Accentuate the color and brightness of your eyes. A master eyelash artist can actually bring out the green or blue in your eyes or brighten the shade of your brown eyes. They can even make your whites brighter and lessen redness.
    • Rest and rejuvenate. Our private spa atmosphere will allow you to unwind, relax, self-reflect, meditate, or even take a little nap. Your comfort is of extreme importance - expect inviting scents and music that will set you at ease.

    What is the difference between Volume Technique and Lash Tabbing, Clusters, and "Individuals"?

    Volume Technique is where a lash artist creates custom fans of lightweight single-strand lash extensions and applies them immediately onto your natural lashes. Lash Tabs, Clusters, and "Individuals" can be found at any beauty supply or makeup store: they are pre-made little clusters of lashes. These are meant to be adhered using temporary glue, lasting 1-2 days maximum.

    Please be aware of what you're getting before you lay down for your lash service. Pre-made small clusters of eyelashes have been available for decades; these lashes are heavy and are meant to be applied for a single day's use. Do not be fooled by low-priced salons or nail shops offering "Volume Lashes". If you are told your service will take less than an hour, RUN!! They will be applying these old fashioned clusters to your lashes with a strong & long-lasting glue that wasn't designed for them. These lashes may look good for a few days, but they will start to itch, pull, and hurt soon after. As time goes on, they will start to pull each other off, and break off, taking your natural lashes with them.

    What is the difference between Classic and Volume Lash techniques?

    Classic Technique is where one single extension is attached to one natural lash (1:1) resulting in added length, definition, and curl.

    Volume Technique (aka Russian Volume) is where multiple extensions are attached together by the stylist using the smallest amount of adhesive creating a customized "fan" and attached to one natural lash. Volume Lashes are applied using 2-6 very thin, lightweight lash extensions to a single natural eyelash. Some refer to the different "fan" sizes by the number of individual extensions as 2D, 3D, 4D, etc. This simply tells the consumer the quantity of individual lashes make up each "fan." We have never before been able to offer such volume and fullness to our clients in a safe and sustainable way until now. The result is unparalleled fullness while still being lightweight and safe for long-term wear. As with all of our services, we can adjust the fullness level, length, and curl to suit exactly what you want.

    Why choose Couture Lash Lab over a nail or hair salon?

    Eyelash extensions applied by inexperienced or poorly trained eyelash stylists or not a licensed esthetician may damage your natural lashes. Looking in a mirror, you can guess that this is no easy task. Being able to do this properly takes extensive practice, attention to detail, and a dedication to perfection. Be sure you trust the education and experience of the professional you choose. Ask to see proof of education, license, before and after pictures, and testimonials.

    Lash Lift FAQ

    What is a Lash Lift?

    It's a lifting technique designed to give you longer-looking lashes without the need for lash extensions. It will look as if you used a really good eyelash curler, only this lift lasts for 6 to 8 weeks! To top off the treatment, I'll apply a black lash tint which really makes your lashes look more prominent. The procedure takes about 45 to 60 mins to complete. It really is an easy way to instantly brighten and open up the eye area

    Who is Lash Lift/ Extensions procedure NOT good for?

    Chronic dry eye, conjunctivitis, damaged lashes or lashes with gaps (these treatment may make the gaps more noticeable), active eye infections of any kind, trichotillomania (habitual pulling out of lashes), recent chemo treatments (you will need to wait at least a year from your last treatment. When in doubt, always consult with your physician.)

    I have very very short lashes. Am I able to still do this procedure?

    Most of the time, yes. Though it can be challenging if the lashes aren't even long enough to bring up and back on to the shield.

    How do I need to prep for the treatment?


    What are the post treatment instructions?

    Pretty simple: Don't get your lashes wet or apply anything at all to them for 24 hours.

    Is there any maintenance?

    None at all! You don't have to do anything special with your lashes in between lifts.

    Can I still wear mascara?

    Of course! You'll just achieve a more dramatic effect when mascara is applied to your curled lashes.

    How long does the effect last?

    Depending on the length and quality of your natural lashes, the lift can last for 6 to 8 weeks.


    Couture Lash Lab GUARANTEE

    We guarantee our work. If you have any concerns with the service you received, let us know within 3 days of receiving your service and we will fix it to your satisfaction at no extra charge.

    Appointments - Couture Lash Lab is by appointment only - as perfect lashes are something you just can't rush! So please give our friendly receptionist a call at 915-545-5000 to book a time that best suits you. We're open 10-7pm Monday- Friday and Saturdays 10-5pm for your convenience.

    Appointments can be made online, by calling, or through text. We do not accept appointments by e-mail or social media. A $50 Non- refundable deposit will be required to reserve all appointments

    Cancellations and No-Shows - We strive to accommodate our clients to the best of our ability. All of our appointment confirmations are sent via text or email. Please honor your appointment, if you must cancel or reschedule please do so at least 24 business hours* before your appointment time to avoid a loss of deposit. If cancelling/rescheduling for 2 or more people, please do so at least 48 hours before the scheduled appointment time to avoid a loss of deposit.
    No-shows will forfeit their deposit and will be required to pay an additional $50 deposit to reschedule
    Clients who have no-showed for appointments will be asked to prepay their visit when booking future appointments.
    All appointment cancellations must be made & confirmed via telephone. Appointment cancellations through text or email are not accepted.

    Arrival Procedure

    If you are at least 15 min late for an appointment, it may be necessary to reschedule. Your Artist will do her best to accommodate you and perform your service with the remainder of the time allotted for your appointment. If you are 20+ min late you will be seen as a NO Call/ No Show. You will have to reschedule your appointment and will lose your deposit and will be required to pay another deposit. In order to ensure total relaxation and enhance treatment results, we encourage you to arrive 10 minutes prior to your reservation.


    Individual results may vary and are dependent on the length/volume of your natural lashes and on the type of extension you choose to have applied.


    Free open parking located on the southeast corner of Mesa St. and Doniphan.

    Client Services

    If you have any questions , concerns or feedback we would love to hear from you. Please contact us by phone or email with your thoughts. 915-545-5000 or Couturelashlab@gmail.com.

    Forms of Payment

    We reserve the right to change prices and services at anytime without notification. We accept all Major Credit Cards, and Cash; but please, no Personal Checks.


    If you experience an allergic reaction to any of the products used during a service, please contact us immediately for assistance in assessing the situation. If you've experienced allergic reactions to eyelash extensions in the past and think you may have an allergy to our products, please let us know before your appointment. A patch test can be administered prior to the appointment. Simply phone or email us with this request. *Refunds are not given for allergic reactions, however, we will remove the lashes free of charge. Eyelash adhesives contain cyanoacrylates. See our refund policy.

    Refunds - We do not offer refunds on services. We do however, offer a Couture Lash Lab Guarantee on all of our services (see Guarantee). If you experience an allergy and are unable to wear the eyelash extensions applied, we will remove them free of charge and may offer a voucher for another service. Please see our 'Allergies Policy' for more details.

    Retail Products - Due to sanitation ALL Retail product purchases are a final sale.

    Keep in Mind

    Contact lenses MUST BE removed during lash applications. Please bring a lens case to store your lenses in during your appointment. You may put your contact lenses back in following your appointment.
    • Come to your appointment eye makeup free, this means no mascara, eyeliner or eye shadow.
    • Lash extensions MUST NOT contact water, steam or heavy humidity for 24 hrs after application.
    • Eyelash extensions CANNOT be applied to persons allergic to any type of adhesives.
    • Please disclose any eye conditions, injuries, medications or treatments used on/in or affecting the eye area in advance.